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Service bay · Xi'an support hub2880 × 1620Hero photography · masthead
Service & support

Heavy-duty support
for the heavy-duty
fleet.

Trucks earn money when they’re moving. Our service network exists to keep the moving days outnumbering the parked ones — by a lot.

Check warranty Browse parts
№ 01 / Service promise

Four numbers
we don’t move.

Every regional dealer is contractually held to these four SLAs. Miss them, and corporate logistics steps in — a backstop that costs us money and saves you days.

№ 01
48 h
Quote response
Every RFQ for parts gets a quote inside 48 hours during the working week.
№ 02
72 h
Parts to port
Stock items ship from the nearest regional hub within 72 hours of payment.
№ 03
24/7
Emergency hotline
Roadside breakdown line answered in 7 languages. Loaner unit dispatched if SLA-eligible.
№ 04
1.2M km
Validation depth
Every Total Care interval is calibrated against fleet data from 1.2 million validated kilometres.
№ 02 / Warranty programs

Pick the cover
your route demands.

Three tiers, layered. Standard ships with every chassis; Extended adds two years and the cab; Total Care turns the warranty into a full-service contract.

№ 01Included with every chassis

Standard

3 years / 300,000 km

The factory-default warranty that ships with every export unit. Honoured by any SHACMAN-authorised dealer worldwide.

Coverage
  • Powertrain
  • Driveline
  • Suspension
  • Electrical
Excludes consumables (filters, fluids, tyres) and accident damage.
№ 02Optional bolt-on at purchase

Extended

5 years / 500,000 km

Adds two more years and brings cab interior + telematics under coverage. Recommended for fleets running >120,000 km / yr.

Coverage
  • Powertrain
  • Driveline
  • Suspension
  • Electrical
  • Cab interior
  • AI-CARE telematics
Must be purchased within 90 days of delivery.
№ 03Full-service contract

Total Care

Up to 8 years / 1,000,000 km

Used by mining and long-haul fleets that price uptime in dollars per minute. Includes scheduled service, parts, and a 72-hour loaner clause.

Coverage
  • Everything in Extended
  • Scheduled maintenance
  • Parts at fleet pricing
  • Loaner unit clause
  • On-site technician days
Pricing tailored to fleet size and route profile.
№ 02b / VIN lookup

Check your warranty.

Enter the chassis VIN or last 6 of the serial. We’ll show your remaining coverage, last-known service interval, and whether scheduled maintenance is due.

№ 03 / Parts catalog

Genuine parts.
Quoted in 48 hours.

12,000+ SKUs across the X / F / H / L / M lines, stocked at six regional hubs. Search the index below — every part links to a quote-ready SKU.

12 of 12
EngineIn stock

Fuel filter element

SKUWP13H-FUEL-FLT
Engine / unitWP13H
PlatformX6000 / H6000
Lead timeEx-stock
$28Add to RFQ
EngineIn stock

Oil filter cartridge

SKUWP13H-OIL-FLT
Engine / unitWP13H
PlatformX6000 / H6000
Lead timeEx-stock
$22Add to RFQ
DrivelineLow stock

Clutch disc, AMT 16-spd

SKUS-AMT16-CLU
Engine / unitS-AMT16
PlatformX6000 / H6000
Lead time5 days
$420Add to RFQ
BrakesIn stock

Brake pad set, front axle

SKUF3000-BRK-PAD
Engine / unitF3000
PlatformF3000 / X3000
Lead timeEx-stock
$78Add to RFQ
CabIn stock

Cabin air filter

SKUX3000-CAB-AIR
Engine / unitX3000
PlatformX3000
Lead timeEx-stock
$18Add to RFQ
CabIn stock

Suspended driver seat

SKUX5000-SEAT-BLT
Engine / unitX5000
PlatformX5000
Lead timeEx-stock
$890Add to RFQ
EngineBackorder

Turbocharger assembly

SKUWP10-TURBO
Engine / unitWP10
PlatformF3000 / X3000
Lead time14 days
$1,240Add to RFQ
DrivelineLow stock

Manual gearbox 9-spd

SKUFS-9JS-GBOX
Engine / unitFast 9JS
PlatformX3000 / F3000
Lead time10 days
$3,480Add to RFQ
ElectronicsIn stock

AI-CARE OBD module v2

SKUAICARE-OBD-V2
Engine / unitUniversal
Platform5000 / 6000
Lead timeEx-stock
$210Add to RFQ
AeroIn stock

Roof deflector kit

SKUX6000-AERO-DEFL
Engine / unitX6000
PlatformX6000
Lead timeEx-stock
$640Add to RFQ
ElectricalIn stock

LED headlamp, RHD

SKUL3000-LED-HDLT
Engine / unitL3000
PlatformL3000
Lead timeEx-stock
$185Add to RFQ
WheelsIn stock

Steel rim 22.5" x 9

SKUSTEELRIM-22.5
Engine / unitUniversal
PlatformAll
Lead timeEx-stock
$95Add to RFQ
№ 04 / Service network

525 service points.
One playbook.

Every authorised SHACMAN service point uses the same diagnostic tools, the same training program, and the same parts pricing — so the answer doesn’t change with the postcode.

Global service network · 8 regions2400 × 1200World map · plotted points
  1. № 001
    ChinaHub · Xi'an
    Within 8 hours of any provincial capital
    280 points
  2. № 002
    Middle EastHub · Dubai
    GCC + Iran + Iraq within 24 hours
    47 points
  3. № 003
    East AfricaHub · Nairobi
    Kenya · Tanzania · Uganda · Ethiopia
    32 points
  4. № 004
    West AfricaHub · Accra
    Ghana · Nigeria · Côte d'Ivoire · Senegal
    28 points
  5. № 005
    South AmericaHub · São Paulo
    Brazil · Argentina · Chile · Bolivia · Peru
    41 points
  6. № 006
    Central AsiaHub · Almaty
    Kazakhstan · Uzbekistan · Tajikistan · Kyrgyzstan
    38 points
  7. № 007
    South AsiaHub · Karachi
    Pakistan · Bangladesh · Sri Lanka
    24 points
  8. № 008
    Southeast AsiaHub · Jakarta
    Indonesia · Malaysia · Vietnam · Philippines
    35 points
№ 05 / AI-CARE telematics

Service that
arrives before
the breakdown.

AI-CARE is the connected-vehicle platform that ships with every 6000 series truck and is retrofittable to 5000 / 3000 lines. It reports 240 sensors at 1 Hz to our service network — letting your dealer order the right part before the truck reaches the bay.

  • Predictive maintenanceComponent-level alerts 7–30 days before scheduled failure
  • Route-aware diagnosticsEngine maps re-tuned by terrain, altitude, ambient temperature
  • Fleet dashboardOne pane of glass for VINs, fuel, idle time, driver scoring
  • API / OEM telemetryFMS-Standard 4 export to TMS / fleet management software
Schedule a fleet demo
AI-CARE dashboard1280 × 800Fleet telematics view · screenshot
№ 06 / Training

Trained drivers.
Trained technicians.

Driver academy

3-day program at any regional hub. Covers AMT operation, brake-stage management, AI-CARE driver app, fuel-economy techniques. EN · 中文 · РУС · ES · FR · AR · PT.

Technician certification

5-day workshop with certification. Diagnostic tool training, AMT teardown, AI-CARE module replacement, warranty claim workflow. ~40 sessions / year.

Fleet manager program

2-day strategic course. TCO modelling, route optimisation with AI-CARE data, parts forecasting, emission compliance per market.

Apply for training
Configure your fleet

Tell us where it’ll run. We’ll spec the rest.

A five-step request gets your configuration in front of an export sales engineer. WhatsApp, email or full RFQ — your call. Quotes return within 24 hours.

Start configurator Talk to sales
Five steps · ~3 minutes

Build your truck

01Region
02Platform
03Powertrain
04Body
05Submit

Currently configured: Global · 6×4 460 HP · LHD. Quote returns within 24 hours.